The Hospitality Industry ICT Shared Services: A Case Study of Kenya

Which ICT services are possibly shared? Which shared services would add value by sharing? Only hotels that appreciate the opportunities ICTs bring and manage their resources successfully will be able to enhance their innovation and competitiveness in the future hence interacting effectively in a global eHospitality environment. “I did then what I knew how to do. Now that I know better I do better.” ― Maya Angelou “Knowledge is a treasure but practice is the key to it.” ― Lao Tzu