Designed for courses within MBA engineering and executive education programs The Human Side of Managing Technical Information Second Edition provides a variety of approaches and perspectives on issues critical to the effective leadership of technical professionals and cross-functional teams throughout the innovation process.Updated throughout the second edition''s collection of articles cover such topics as motivating professionals measuring productivityorganizing and leading cross-functional development teams enhancing creativity developing human resource capabilities and using technology as a strategic resource. These articles represent the thoughts and ideas of researchers and practitioners seeking a richer understanding of the complex interplay between the specialized knowledge and skills of creative professionals and the realistic pressures and constraints required by successful business organizations.