The Impact of Listening and Questioning Coaching Skills on Salespeoples Performance: : An Exploratory Action Research in a Multinational Organisation

Employees are the major assets of an organization. The development of employees is critical for organizational performance differentiation and long-term success. Dr. Moe has explored the effectiveness of salespeople’s listening skills and sales performance in his research with a detailed focus on how the sensing processing and responding of salespeople impact their sales performance.Moe reminds managers leaders and sales professionals of the power of listening and the impact of implementing the often-neglected listening skill principles which translate into value for their clients and their organisations. Moe provides useful insights that every sales professional needs to know.