The It As A Service (Itaas) Framework: Transform To An End-To-End Services Organization And Operate It Like A Competitive Business

The complete guide to planning, implementing and operating IT as a Service (ITaaS).Ongoing digitization, along with the risks of digital disruption, mean today’s Enterprise businesses are more reliant than ever on their IT Organizations to be successful; but business cannot wait on IT. Instead, Enterprise IT Organizations must transform to Fast IT to keep pace with the various lines of business, operate more agilely and efficiently than ever before, while simultaneously supporting rapid innovation of transformative capabilities.Features The only end-to-end guide to planning, implementing and operating IT as a Service (ITaaS)Transform your IT organization into a competitive, agile and relevant “business within a business”Align all your IT services to outcomes that drive profits for business stakeholdersDesign an end-to-end ITaaS Service Delivery model purpose-fit to your company’s strategic needsGet comprehensive support artefacts: sample templates, dashboards, project plans and oreOffers in-the-trenches ITaaS guidance you won’t find in any other bookTable of Contents Part I Introducing IT as a ServicePart II The IT as a Service FrameworkPart III Bringing the Framework Together and Optimizing the TransformationPart IV The FutureAbout the AuthorJustin Mann, CCIE No. 27040, is a senior Business and Technology Architect with Cisco’s Advanced Services. Throughout his technical career that began in his teens, he has remained dedicated to understanding the business of his customers, even going so far as attending Sea-Survival and Helicopter Underwater Extraction Training (HUET) in support of oil and gas customers. This background allowed him to successfully lead the earliest Cisco engagements with customers seeking to transform their own IT organizations by following the work pioneered by Cisco IT. By working across IT and business teams at all levels, and over time across different industries and enterprises, Justin developed and refined the now-formal ITaaS framework and Services Transformation Program, allowing IT organizations to transition to end-to-end Services organizations and truly begin to operate IT like a competitive business.