Knowledge Manager's Handbook

<p>The way an organization manages and disseminates its knowledge is key to informed business decision-making effectiveness and competitive edge. <strong><em>The Knowledge Manager's Handbook</em></strong> takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.</p><p>This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management ISO 30401:2018 as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs based around the four essential aspects of knowledge management: people processes technologies and governance. With updated international case studies from organizations of all sizes and sectors along with user-friendly templates and checklists to help implement effective knowledge management procedures <strong><em>The Knowledge Manager's Handbook </em></strong>is the end-to-end guide to making a sustainable change in the knowledge management culture.</p>