The Leadership Book of Numbers Volume 2

This book is great required reading for anyone who desires to learn how to be a more effective leader. It is intended to inspire provide vital how-to's and to shape the mindset for building and retaining a highly effective team committed and dedicated to achieving the key priorities of the organization. In a clever practical style The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: • What is my role as a leader in creating and sustaining a culture of service excellence? • What are the seven signs of a bad boss and how do I overcome them? • How do I hold my staff accountable for driving excellence? • How can I drive excellence with I am working with a lean staff? • How do I gain the support of my C-Level and earn their respect? • How do I engage my staff to anticipate the unexpressed wishes and needs of the customer? • How do I confront unacceptable behavior with confidence professionalism and finesse? • How do I foster an environment where the focus on internal customer service is as intense as our emphasis on excellent external customer service? • As a leader what are some common things I should never assume or take for granted? • How do I foster and environment where employees are empowered to resolve customer problems and exceed their expectations? • What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement effective leadership practices that lead to employee self-accountability self-motivation and self-worth. For more information about Theo Gilbert-Jamison and her firm Performance Solutions by Design please visit our website www.psbydesign.com