The Listening Leader

In today''s complex fast-paced high-intensity organizations effective communication is paramount. But all too often messages are misinterpreted ignored or missed altogetherstifling creativity dampening morale and even threatening achievement of basic goals. Harris''s book is about improving communication by focusing on listening and in the process developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall Harris provides readers with the tools to engage in much more productive dialogue with colleagues supervisors employees and customers as well as within relationships beyond work. The Listening Leader demonstrates that turning listening from a passive compliant activity into an active influential one contributes to more dynamic trusting collaborative candidand profitablerelationships through which everyone benefits.