The Master A Service Designer's Handbook Volume III: A Service Designer's Handbook: 3
by
Naomi Lantzman
English
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About The Book

The Master is a guide for senior designers to improve services under their direction. The handbook includes ideas demonstrations. diagrams and explanations for service design models and tools for diagnosing and fixing services. Topics include service prototyping managing customer feedback diagnosing services measuring user experiences and recovering failed service experiences.
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