The Mastery of Customer Service in Careers

<p><b><i>The Mastery of Customer Service in Careers</i> highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.</b></p><p>The three men-a general a medical doctor who founded a successful chain of wellness clinics and a professor who serves as director of a global hotel business- recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men they provide insights to two young adults looking to embark on careers grounded on customer satisfaction.</p><p>This book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read relatable and engaging story as a backdrop the book underscores the essential elements of service excellence. Each chapter includes an academically grounded and practice-oriented discussion that provides readers with the foundation for providing unparalleled and impactful service within an organization and in our society.</p>