The Ombudsman Handbook

<p> Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice offering full design and operational details from start-up to key activities and roles as well as the benefits for the top executives the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation resolving conflicts and assisting management.</p>