English
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Delivery Options
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*COD & Shipping Charges may apply on certain items.
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About The Book
Description
Author
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
Piracy-free
Assured Quality
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Details
ISBN 13
9780887306396
Publication Date
-26-05-1993
Pages
-256
Weight
-274 grams
Dimensions
-133x203x16.25 mm
