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About The Book
Description
Author
The Positive Coach Approach Is Truly Unique In That It Provides A Clearly Charted Course Of Action. It’S A Course For Anyone Charged With The Task Of Improving Call Center Performance In The Form Of Customer Satisfaction Increased Sales Shorter Call Times And Greater Employee Satisfaction. This Book Is A Teaching Guide That Will Lead You Through What To Do Why To Do It And How To Do It. This Method Of Coaching Eliminates: - Stress On Coaches And Agents - The Need For Constructive Criticism The Positive Coach Approach Is: - A Proven Way To Get More And Better Results - A Kinder Approach To Performance Improvement
Piracy-free
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Delivery Options
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*COD & Shipping Charges may apply on certain items.
Review final details at checkout.
Details
ISBN 13
9781425978389
Publication Date
-02-02-2007
Pages
-160
Weight
-226 grams
Dimensions
-152x229x9.41 mm
