The Power of a Positive No How to Say No and Still Get to Yes

“William Ury brings a marvelous blend of experience insight integrity and warmth to his work. In this wonderful book he teaches us how to say No—with grace and effect—so that we might create an even better Yes.” —Jim Collins author of Good to Great. No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work at home and in our communities–because No is the word we must use to protect ou...See More