The Science of Collections: Driving Financial Success in Banking and NBFCS

<p><i><b>Who should read this book?</b></i></p><p>Every Collections Leader in Banks and Financial Institutions Strategy Leaders Analytics Champions CoE Operations Team Insurance Risk and Compliance Leaders and all who contribute to portfolio quality for the organization.</p><p>In the dynamic world of banking and financial institutions collections are crucial for sustainability and growth yet often overlooked compared to sales or credit. <i><b>The </b></i><i><b>Science of Collections: Driving Financial Success in Banking and NBFCs</b> </i>redefines collections by blending strategy technology behavioural science and human empathy to create a transformative approach.</p><p>This book explores delinquency management portfolio segmentation and customer-centric strategies demonstrating how data analytics behavioural economics and cross-functional collaboration can turn collections into a proactive driver of financial health. Covering everything from early delinquency management to hard-bucket recoveries it emphasizes ethical customer-focused approaches while drawing inspiration from the Kamba Ramayana to highlight the emotional and psychological dimensions of debt.<br><br>Packed with real-world insights proven frameworks and actionable strategies The Science of Collections is a must-read for financial professionals seeking to balance empathy efficiency and excellence in collections unlocking its full potential for sustainable success.</p>