The Secret Diary of a Mystery Shopper

I have the best job in the world... Wouldn't you love to get paid to shop??Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages nails done eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery increase their employees' engagement and customer loyalty win industry awards and grow their profitability. In this book Claire Boscq-Scott AKA the Busy Queen Bee tells the tales of real-life Customer Service Stories and learn how through the eyes of someone else and setting up a Mystery Shopping programme you could improve your employees' performances deliver exceptional customer experiences and thrive in your business.