The Six Principles of Service Excellence

<P class=MsoNormal style=MARGIN: 0in 0in 0pt; TEXT-ALIGN: justify><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>In reading this book you will find that <I style=mso-bidi-font-style: normal>The Six Principles of Service Excellence</I> <B style=mso-bidi-font-weight: normal>IS</B>:<?xml:namespace prefix = o ns = urn:schemas-microsoft-com:office:office /></SPAN></P><P class=MsoNormal style=MARGIN: 6pt 0in 6pt 0.25in; TEXT-INDENT: -0.25in; TEXT-ALIGN: justify; mso-list: l0 level1 lfo1; tab-stops: list .25in><SPAN style=FONT-SIZE: 10pt><SPAN style=mso-list: Ignore>���<SPAN style=FONT: 7pt ''Times New Roman''> </SPAN></SPAN></SPAN><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>A simple yet comprehensive step-by-step process that if followed implicitly will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence.</SPAN></P><P class=MsoNormal style=MARGIN: 6pt 0in 6pt 0.25in; TEXT-INDENT: -0.25in; TEXT-ALIGN: justify; mso-list: l0 level1 lfo1; tab-stops: list .25in><SPAN style=FONT-SIZE: 10pt><SPAN style=mso-list: Ignore>���<SPAN style=FONT: 7pt ''Times New Roman''> </SPAN></SPAN></SPAN><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>More than a theory or concept.<SPAN style=mso-spacerun: yes> </SPAN>It is a process that is effectively used in many healthcare financial legal hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.</SPAN></P><P class=MsoNormal style=MARGIN: 0in 0in 0pt; TEXT-ALIGN: justify><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''> </SPAN></P><P class=MsoNormal style=MARGIN: 0in 0in 0pt; TEXT-ALIGN: justify><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>You will further come to realize that <I style=mso-bidi-font-style: normal>The Six Principles of Service Excellence</I> <B style=mso-bidi-font-weight: normal>IS NOT:</B></SPAN></P><P class=MsoNormal style=MARGIN: 6pt 0in 6pt 0.25in; TEXT-INDENT: -0.25in; TEXT-ALIGN: justify; mso-list: l0 level1 lfo1; tab-stops: list .25in><SPAN style=FONT-SIZE: 10pt><SPAN style=mso-list: Ignore>���<SPAN style=FONT: 7pt ''Times New Roman''> </SPAN></SPAN></SPAN><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>A quick-fix.<SPAN style=mso-spacerun: yes> </SPAN>It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day.</SPAN></P><P class=MsoNormal style=MARGIN: 6pt 0in 6pt 0.25in; TEXT-INDENT: -0.25in; TEXT-ALIGN: justify; mso-list: l0 level1 lfo1; tab-stops: list .25in><SPAN style=FONT-SIZE: 10pt><SPAN style=mso-list: Ignore>���<SPAN style=FONT: 7pt ''Times New Roman''> </SPAN></SPAN></SPAN><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>For everyone nor every organization.<SPAN style=mso-spacerun: yes> </SPAN>Without 100% commitment and involvement from senior leadership it will not thrive.</SPAN></P><P class=MsoNormal style=MARGIN: 6pt 0in 6pt 0.25in; TEXT-INDENT: -0.25in; TEXT-ALIGN: justify; mso-list: l0 level1 lfo1; tab-stops: list .25in><SPAN style=FONT-SIZE: 10pt><SPAN style=mso-list: Ignore>���<SPAN style=FONT: 7pt ''Times New Roman''> </SPAN></SPAN></SPAN><SPAN style=FONT-SIZE: 10pt; FONT-FAMILY: ''Century Gothic''>A superficial Pep Rally.<SPAN style=mso-spacerun: yes> </SPAN>It is about making sound decisions and implementing interventions that will create lasting results.</SPAN></P>