The Strategic Customer Success Manager

<p><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>You need to be more strategic. Those dreaded words from your manager leave you frustrated and unsure of what to do next. </span></p><p></p><p><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>But what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle) Kustomer (Meta) and other companies-shares a battle-tested approach to elevate your impact and advance your career. </span></p><p></p><p><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>In </span><em style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>The Strategic Customer Success Manager</em><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)> you will learn: </span></p><ul><li><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>How to quickly build unbreakable trust with customers </span></li><li><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>Proven techniques for mastering strategic conversations using frameworks and insights from leading CS practitioners </span></li><li><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>Strategies for aligning with cross-functional teams across your organization </span></li><li><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>A proven methodology for conducting impactful kickoffs QBRs and renewal and expansion conversations </span></li><li><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>Practical strategies for identifying and handling at-risk accounts and preventing churn </span></li></ul><p></p><p><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>This comprehensive playbook includes ready-to-use templates actionable exercises and scripts designed to immediately improve your effectiveness as a CS professional. </span></p><p></p><p><span style=color: rgba(0 0 0 1); background-color: rgba(0 0 0 0)>Don't wait for someone else to define what being strategic means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable exceptional results. Level up before you're left out.  </span></p>