Total Quality Management

“Total Quality Management” is a comprehensive book that spans ten chapters each focusing on a critical aspect of Total Quality Management (TQM). It begins with the “Essentials of TQM” providing readers with a foundational understanding of the principles that underpin TQM. The second chapter “Strategic Approaches to Quality” covers the methodologies and strategic planning necessary to implement quality initiatives successfully. “Enhancing Customer Centricity” emphasizes the importance of customer focus in achieving high-quality standards. The book progresses to discuss the “Continuous Improvement Process” and the pivotal role of “Supplier Relationship Management in Quality Control Systems” highlighting the interconnectedness of internal and external processes in quality management.