Total Quality Management - A System to Implement

This Book will Explain to you:  The History of Total Quality Management (TQM).  Definition of Common terms used in TQM.  Define quality (Accountability Affordability Availability ...).  TQM Principles in simple words for clear understanding.  Costs associated with TQM (Cost of Quality POC PONC etc..).  Define the word customer in details.  Statistical Process Control (SPC).  Measurement indices used in TQM.  Tools used in TQM (Pareto Charts Fish Bone Diagram etc...).  Communication system for TQM implementation.  Stains of Factory System of production solving them.  Training for TQM implementation  Step wise Implementation of TQM system in your company.  How TQM can be related to other Management Principles.  How TQM principles can be implemented in service sector.  Fundamentals of Computers and RDBMS (Eg:- Oracle)  Statistics and Scientific Methods for Managers.  An Evaluation Questioner for TQM system in your company.