Total Quality Management in Secondary Schools

The present book in your hand depicts the concept of quality and its origin from Indian and Foreign Perspectives. The Researcher has limited her study to see the Total Quality Management as process not the study of its implementation. Hence there are no parameters and used in the study. It is almost an attitudinal study since its responses collected from the heads of the institutions such as principles or head master/headmistress. The 14 cardinal principles of Total Quality Management enunciated by Deming were thoroughly exploited to find out the school effectiveness.