Tricky Conversations

<p>In a world where tricky conversations can feel like navigating a minefield Andrew Fuller serves as your guide offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people.</p><p>From workplace politics to family dramas and romantic entanglements learn how to wield the power of RESOLVE -</p><p><strong>R</strong>espond with respect </p><p><strong>E</strong>ngage</p><p><strong>S</strong>eek understanding </p><p><strong>O</strong>bserve feelings</p><p><strong>L</strong>ower the tone</p><p><strong>V</strong>alue-add and </p><p><strong>E</strong>mpower </p><p>- to emerge victorious from the battleground of interpersonal interactions.</p><p><br></p><p>Whether you're facing off against Genghis Khan or the school principal this book equips you with the tools to turn confrontation into connection and chaos into calm. </p>