Turn This Conversation Around

Effective communication is more fraught but more necessary than ever before. It’s often the urge to be heard and understood that leads to conflict and damaged relationships.. My mission is to help end miscommunication mishaps chaos and costly conflicts. With this book I use real-life scenarios to teach the process for having effective and healthy conversations even when communication feels risky. . Early in my career I got fed up with all the time I wasted clearing up my miscommunications. Through research and practice I created Navigating Challenging Dialogue® (NCD) a toolkit for building trust and healthy communication by developing self-awareness emotional self-regulation empathy and curiosity. . I've seen first hand that in emotionally charged conversations we dig into our position trying to be heard and understood. When we're weary of conflict we start avoiding conversations altogether. Healthy communication breaks down.. Inside my book I'll take you step-by-step through Navigating Challenging Dialogue (NCD) the NCD Process and the NCD Principles. These are proven tools for effective fact-based dialogue that create connections and achieve results.By using the 4-Stage NCD Process you’ll be able to:Navigate difficult conversations with fact-based dialogueImprove trust build connectionEstablish healthier relationships both at home and at workThe NCD Process is a framework for fact-based dialogue even when communication feels risky: Conversations that bring up conflictGiving and receiving feedbackProviding customer serviceActing in a management or leadership roleCoaching your staff or teamWhether you’re a manager leader parent – or anyone facing a stressful conversation – this book will transform how you engage with others and handle conflicts. You'll immediately be able to apply these skills at home work or wherever you have conversations.. I finished reading your book and LOVED it I have been practicing NCD process and it has been very helpful. My book is full of tabs and highlighted areas thank you for writing and making it easy to understand. — Haydee Castaneda SHRM-CP CLMS Corporate Director of Human Resources Kindness Advocate. A thoughtful and well-written explanation of how to communicate. — Kirkus Reviews