Turnaround

Book Summary“Turnaround†is a technique rich exposà about improving the information technology service management structure (ITSM) of an information technology department. It provides easy to follow steps for improving the performance of any IT department, especially one that is in crisis. However, it goes past ITSM concepts and reveals powerful principles that drive career success. “Turnaround†also provides contextually relevant stories that paint real world pictures of many challenges faced by IT leaders, stories from which readers can draw valuable lessons and consider new solutions for the problems IT leaders often face.