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About The Book
Description
Author
In the Two Factor Theory of Customer Service author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh persuasive perceptions of the funda
Piracy-free
Assured Quality
Secure Transactions
Fast Delivery
Sustainably Printed
Delivery Options
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Details
ISBN 13
9781491844427
Publication Date
-18-12-2013
Pages
-212
Weight
-294 grams
Dimensions
-152x229x11.38 mm
Details
ISBN 13
:
9781491844427
Publication Date
:
18-12-2013
Pages
:
212
Weight
:
294 grams
Dimensions
:
152x229x11.38 mm
Publisher