Two Factor Theory of Customer Service

About The Book

In the Two Factor Theory of Customer Service author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh persuasive perceptions of the funda

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Details

ISBN 13
:
9781491844427
Publication Date
:
18-12-2013
Pages
:
212
Weight
:
294 grams
Dimensions
:
152x229x11.38 mm
Publisher

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