Ultimate ITIL® 4 for Scaling ITSM in Enterprise

Confidently Scale ITSM Using ITIL® 4 DevOps and Cloud. Key Features ? Scalable ITIL® 4 strategies tailored for complex enterprise needs. ? Seamless integration with Agile DevOps Cloud and Digital tools. ? Practical frameworks for KPIs performance and ITSM governance. Book Description ITIL® 4 is the foundation for modern scalable and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification. Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner consultant or technology leader this book takes you beyond the basics—deep into the realities of applying ITIL® 4 in today’s hybrid fast-paced environments shaped by Agile DevOps Cloud and Digital Transformation. You’ll begin with a solid refresh of the core concepts then advance through ITIL® 4’s critical practices—from governance risk and continual improvement to technical integration and enterprise-scale implementation. Along the way you'll learn to craft scalable workflows embed KPIs measure value align with business outcomes and build ITSM ecosystems that thrive across geographies and functions. This isn’t just a theory book—it’s a strategic playbook for real-world impact. You’ll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world. If you’re serious about turning ITIL® 4 into a competitive advantage and don’t want to be left behind in the next wave of enterprise transformation this is the book for you! What you will learn ? Apply advanced ITIL® 4 strategies in complex enterprise settings. ? Integrate ITIL® 4 with Agile DevOps Cloud and AI practices. ? Design resilient ITSM workflows aligned to business objectives. ? Build governance models that ensure value and compliance. ? Measure service value using KPIs SLAs and metrics frameworks. ? Lead continual improvement and prepare for future ITSM trends. Table of Contents 1. Introduction to Advanced ITIL4 Concepts 2. Revisiting ITIL4 Basics 3. ITIL4’s Role in Digital Transformation 4. General Management Practices 5. Service Management Practices 6. Technical Management Practices 7. Integrating ITIL4 with Modern Frameworks 8. Scaling ITIL4 in Large Enterprises 9. Measuring ITIL4 Performance and Value Creation 10. Governance and Continual Improvement 11. Emerging Trends and Technologies in ITIL4 12. Overcoming Challenges in ITIL4 Implementation 13. The Road Ahead for ITIL4 Professionals Index About the Authors Sankarsan Biswas is a globally recognized IT Service Management (ITSM) expert an accredited ITIL Master and the acclaimed author of Ultimate ITIL® 4 Foundation Certification Guide. With over three decades of distinguished leadership across IT service management governance and enterprise transformation he has made an enduring impact on organizations worldwide.