Ultimate ITIL® 4 ITSM for AI-Powered Service Management

<p><strong>Reimagine ITSM with AI for Predictive Proactive and Impactful Outcomes.</strong></p><p></p><p><strong>Key Features</strong></p><p>● Bridges AI fundamentals with ITIL® 4 practices for real-world applications.</p><p>● Explains AIOps intelligent automation and predictive analytics in ITSM.</p><p>● Provides governance risk and ethics framework for AI adoption in ITSM.</p><p>● Offers a forward-looking view on GenAI ChatGPT and next-gen ITSM trends.</p><p></p><p><strong>Book Description</strong></p><p>Artificial Intelligence (AI) is rapidly reshaping the way IT Service Management (ITSM) delivers value moving organizations from reactive processes to predictive intelligent operations. <strong>Ultimate ITIL® 4 ITSM for AI-Powered Service Management</strong> takes you on a practical and progressive journey. It begins with the foundations of AI and ITSM then simplifies complex concepts like machine learning natural language processing and generative AI so that they become directly usable in your role. Step by step it demonstrates how these technologies can be applied within ITIL® 4 practices-from incident and problem management to change enablement and the Service Value System-through real-world examples case studies and actionable insights.</p><p></p><p>By the end of this journey you will be able to apply AI to optimize service delivery predict and prevent disruptions improve decision-making and design intelligent service experiences. More importantly you will gain the confidence and foresight to lead your organization into the future of ITSM-smarter faster and ready for the AI-driven enterprise!</p><p></p><p><strong>What you will learn</strong></p><p>● Harness AI to reinvent ITIL® 4 practices and elevate service value.</p><p>● Transform repetitive ITSM tasks into intelligent self-optimizing workflows.</p><p>● Anticipate incidents with predictive analytics and prevent service disruptions.</p><p>● Architect AI-driven service desks that deliver seamless human-like support.</p><p>● Govern AI adoption with frameworks for ethics trust and compliance.</p><p></p><p><strong>Table of Contents</strong></p><p>1. Introduction to AI in the Modern IT Landscape</p><p>2. Understanding the Core of IT Service Management</p><p>3. Indispensibility of AI in Modern ITSM</p><p>4. Understanding AI for Service Teams</p><p>5. AI-Powered Tools Already in Use</p><p>6. AIOps and Intelligent Operations</p><p>7. Revolutionizing Incident and Problem Management with AI</p><p>8. AI-Enhanced Change Enablement Request and Knowledge Management</p><p>9. AI and the ITIL4 Service Value System</p><p>10. Preparing ITSM Environments for AI Adoption</p><p>11. Governance Risk and Ethics in AI-powered ITSM</p><p>12. Building a Smarter ITSM Roadmap</p><p>13. The Evolving Role of The ITSM Professional</p><p>14. What is Next? GenAI ChatGPT and Beyond</p><p> <strong>Index</strong></p><p></p><p><strong>About the Authors</strong></p><p><strong>Sankarsan Biswas</strong> is a distinguished IT Service Management (ITSM) professional thought leader and author with over three decades of experience in global IT industry. A PeopleCert Ambassador and accredited ITIL trainer he holds the elite credentials of ITIL Master ITIL 4 Managing Professional ITIL 4 Strategic Leader and ITIL V3 Expert. His career is dedicated to helping enterprises achieve service excellence resilience and governance maturity through ITIL COBIT and ISO Frameworks.</p><p></p><p>As an author Sankarsan has written Ultimate Guide to ITIL4 Foundation Certification Guide and Ultimate ITIL 4 for Scaling ITSM in Enterprises. The first serves as a practical handbook for ITIL learners while the second offers deep insights case studies automation strategies and enterprise-scale adoption techniques-reflecting his commitment to advancing ITSM practices with actionable real-world guidance.</p>