<p>This book is intended to dispel the air of mystique surrounding departmental inquiries and to explain the entire procedure in simple easy-to-understand language. Starting from what leads to the issuance of a Charge-Sheet and taking the reader through the various stages of a departmental inquiry and ending with the imposition of a penalty the entire process is explained through a Case-Study involving a fictitious General Insurance Company. However whether it is a bank or any other organization the same steps are involved with minor variations and this is what makes this book a must-read for anyone interested in the subject..</p>