Understanding Innovation Adoption in the Air Force

<p>Innovation adoption has become a critical issue for organizations in both the public and private sectors. The search for competitive advantage has led to the recognition that innovation is a vital ingredient for an organization's survival and profitability in this information age. The United States Air Force is seeking to adapt to this new information age by transforming its business processes in order to sustain its competitive advantage as the world's most respected air force. Adopting innovations and integrating new or improved technologies capabilities concepts and processes into Air Force planning and acquisition activities organizations and operations are goals of Air Force Transformation. Customer Relationship Management is one such innovation that organizations are pursuing to capture competitive advantage. CRM adoption and implementation successes and failures have been well-documented; however organizational innovation adoption studies and CRM adoption studies in the United States Air Force-within the context of Innovation Diffusion Theory-could not be found. This research attempts to bridge this gap in the literature. Three innovation characteristics from Diffusion of Innovation Theory and three organizational characteristics which were found to be significant antecedents to innovation adoption in prior studies were used to develop innovation adoption hypotheses. These hypotheses were then tested using correlation analysis and multiple linear regression analysis. This research seeks to aid in increasing the understanding of the influences on CRM process innovation adoption within an Air Force organization.</p><p>This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact and remains as true to the original work as possible. Therefore you will see the original copyright references library stamps (as most of these works have been housed in our most important libraries around the world) and other notations in the work.</p><p>This work is in the public domain in the United States of America and possibly other nations. Within the United States you may freely copy and distribute this work as no entity (individual or corporate) has a copyright on the body of the work.</p><p>As a reproduction of a historical artifact this work may contain missing or blurred pages poor pictures errant marks etc. Scholars believe and we concur that this work is important enough to be preserved reproduced and made generally available to the public. We appreciate your support of the preservation process and thank you for being an important part of keeping this knowledge alive and relevant.</p>