Unified Communications - Competive Advantage in a Global World

Scientific Essay from the year 2009 in the subject Business economics - Business Management Corporate Governance grade: keine University of Bratislava course: 11. SGBED Konferenz language: English abstract: The concept of Unified Communications integrates different media as telephony presence e-mail audio and Web conferencing video conferencing mail unified messaging and instant messaging based on internet protocols and web standards. The article shows the competitive advantages by quicker decision better alignment of global spread teams and cost effectiveness. Some challenges in using this concept are shown so that only first enterprises are using this concepts. The article shows the concrete experiences of this first users and compares them with the theoretical concept. [...]