Using Civicrm

This book is a step-by-step tutorial with practical examples introduced by a planning framework and illustrations of good relationship management techniques for a variety of situations. We begin with basics such as installation low-level implementation and CiviCRMs core modules before covering CiviCRMs advanced features and issues such as customization of CiviCRM and integrating it with Joomla! and Drupal. You should be able to quickly grasp and implement the basic elements of CiviCRM before moving on to the more advanced features and tools. This book is for project implementers organization leaders staff and volunteers in advocacy non-profit and non-governmental organizations elected officials professional/trade associations political campaigns and parties government agencies and other similar organizations who want to implement CiviCRM in a manner tailored to their organizations size culture and needs. It addresses CRM strategists implementers administrators and end users looking to become power users in communicating fundraising managing events memberships grants cases and people-resource management.