Using Conflict in Organizations

Introduction/Conflict and Performance: Benefits for Groups and Organizations/PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE /Productive Conflict/The Importance of Conflict Management and Conflict Issue /Conflict within Interdependency/Its Value for Productivity and Individuality/The Effectiveness of Mixing Problem Solving and Forcing/PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE/Mitigating Groupthink by Stimulating Constructive Conlflict/Minority Dissent in Organizations/Affective and Cognitive Conflict in Work Groups/Increasing Performance through Value-Based Intragroup Conflict/The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance/PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION/The Enhancing Effect of Intergroup Competition on Group Performance/Good News about Competitive People/Productive Conflict/Negotiation as Implicit Coordination/Constructive for Whom? The Fate of Diversity Disputes in Organizations/PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS/Positive Effects of Conflict/Insights from Social Cognition/Third Party Consultation as the Controlled Stimulation of Conflict/Enhancing Performance by Conflict-Stimulating Intervention