Validating customer loyalty model using structural equation modeling

How often does someone patronize a company specifically because of its over-the-top-service? You can probably think of a few examples such as the traveller who makes a point of returning to a hotel that has a particularly attentive staff. The answer could be you probably can’t come up with many.To meet customers’ expectations the company representatives should anticipate and head off the need for follow-up calls address the emotional distress incurred during the interactions minimize the need for customers to switch service channels listen to and learn from disgruntled customers and focus on problem solving.