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About The Book
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Bachelorarbeit aus dem Jahr 2011 im Fachbereich BWL - Offline-Marketing und Online-Marketing Note: 2 Fachhochschule Vorarlberg GmbH Sprache: Deutsch Abstract: The present bachelor thesis is called: From the correct handling of complaints to process optimisation. The bachelor thesis is about an insurance company which launches a complaint management system to optimize their processes. Complaints are very valuable for companies. The complaint management shows in whic