We All Benefit

Debtor Psychology considers the effects of social cognitive and emotional factors on the economic decisions of individuals and businesses. This book presents and translates that into what it can mean to debt collection. These psycho/economic models integrate insights about how self-interest rules-of-thumb and other non-rational features of business life affect your business and how you can use them to promote effective communication with your clients and customers. Debtor Psychology supplements and enhances your knowledge of and approach to customers through insights obtained from portfolios demographics and individuals. By applying certain frameworks to your existing client portfolios you can engineer more effective collections strategies for you and your clients. This book represents true Innovation; it concepts are not plug-and-play but they do provide straightforward ideas that can be implemented for your particular clients or portfolio profiles.