Table of ContentsExecutive Summary Acknowledgements Table of Contents VTable of Illustrations List of tables List of Figures Table of Abbreviations 1 Introduction 1.1 Purpose 1.2 Issue Context 1.3 Aims and Objectives 2 Literature Review 2.1 Principles of Compliance Management 2.1.1 Definition 2.1.2 Background 2.1.3 Standards 2.1.4 German Standards 2.2 Compliance Management System 2.2.1 Dissociation of Risk Management and Ethics 2.2.2 Implementation 2.2.3 Motivation - Benefits and Costs 2.2.4 Framework 2.2.5 Factors of Success 2.3 Compliance Management System in the Tourism Industry 2.3.1 Tourism Industry 2.3.2 Extension 2.3.3 Framework 2.3.4 Best Practice 2.4 Summary of Literature Review 3 Methodology 3.1 Introduction 3.2 Identifying a Topic (Justification) 3.3 Research Approach 3.4 Formulate a plan 3.5 Techniques and Methods 3.5.1 Collecting Secondary Data 3.5.2 Collecting Primary Data 3.5.3 Research Ethic 3.5.4 Analysing Data and Presenting Findings 3.6 Strengths and Limitations 4 Data Analysis and Interpretation of Findings 4.1 Introduction 4.2 Consultancy firms' perception of Compliance Management 4.3 Sample Companies 4.3.1 Operator: Hotel Reservation Service 4.3.2 Transportation: Aviation Lufthansa Group 4.3.3 Accommodation: Kempinski Hotels 4.4 Compliance Management of Sample Companies 4.4.1 Importance 4.4.2 Motivation 4.4.3 Implementation 4.4.4 Framework 4.4.5 Factors of Success 4.5 Summary of Primary Research 5 Conclusion and Recommendation 5.1 Conclusion 5.2 Companies Recommendation 5.3 Further Research Recommendation Appendices Research Ethics Approval Form List of References
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