What to Say to a Porcupine

What do a demanding colony of porcupines an upscale restaurant run by hyenas and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service including:By a Hare: Great service is all about going the extra mile as learned by a group of rabbits running an express mail delivery service.Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses readers get a lesson on handling difficult customers in a positive constructive manner.Each story is followed by a short discussion illuminating topics from customer relationships to how to motivate a service team. Fun quick and constructive this is a guide for anyone involved in customer service.