The What to Say to a Porcupine

<p><strong><em>What to Say to a Porcupine</em> uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way.</strong></p><p>What do a demanding colony of porcupines an upscale restaurant run by hyenas and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.</p><p>In this book you'll explore how: </p><ul><li>great service is all about going the extra mile as learned by a group of rabbits running an express mail delivery service in By a Hare;</li><li>there's a better way to great your customers as one grizzly honey-shop owner discovers in Bear with Me;</li><li>and how to handle difficult conversations with customers in a positive constructive manner as demonstrated in this book's titular story What to Say to a Porcupine.</li></ul><p>Each story is followed by a short discussion illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun quick and constructive <em>What to Say to a Porcupine</em> provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.</p>