Help Section (FAQs)
How do I check the current status of my order?
What do I do in case of failed delivery ?
Why is my order not showing?
How will my order be delivered?
How do I know my order has been confirmed?
Why was my order cancelled?
Why do I see different prices for the same product?
Do I need to have an account to place an order at Bookscape ?
How do I place an order on Bookscape?
Can I edit my order after confirmation?
Can I buy multiple books in a single order?
How do I know if my order is confirmed?
Can I ship the products to an address that is different from my billing address?
What should I do if I don't get the invoice for my order?
What does 'Out of Stock' mean?
Can I order a book that is Out of Stock?
What does Pre-Order mean?
How can I pre-order a book?
Are there any hidden charges (Octroi or Sales Tax) when I shop on Bookscape?
How does the delivery process work?
Does Bookscape ship outside India?
Does Bookscape have any phsyical stores?
My order has been shipped. Now how can I track it?
My order will be shipped in multiple shipments? What does this mean?
What is the estimated delivery time?
Do you charge a delivery charge'?
What is the range of locations to which Bookscape ships its books?
How do I cancel an order before it has been shipped?
How do I cancel an order after it has been shipped?
Can I opt for an exchange or return of the book(s) ordered?
Are there any cancellation charges?
If I used a coupon code or reward points for payment and then canceled my order, would I be able to use the coupon code later?
How will I get refunded for the returned orders?
I have received a damaged/defective or wrong product in my order, how should I proceed?
What issue are you facing?
How can I pay for a purchase I make on Bookscape?
How can I use a coupon code on my order?
What does the PayU Payment Gateway do?
What is Cash on Delivery (COD)?
Why has the COD payment option been disabled?
What is the amount I can shop for with the Cash on Delivery payment option?
How safe is it to use my debit/credit card while making an online payment on Bookscape?
What is the 3D Secure password?
What steps does Bookscape take to prevent card fraud?
How can I create a Bookscape account?
What are the benefits of signing up for an account on Bookscape?
I have forgotten my account password. What should I do?
How can I save my address on Bookscape?
How can I add a new address?
How can I rate a book?
How can I post a review for a book?
Who can see my ratings and reviews?
How can I flag an inappropriate review?
Why was my review removed?
What is the Bookshelf feature?
How do I add books to my Bookshelf?
How do I remove books from my Bookshelf?
How can I get to know about new book releases?
Can I get personalised book recommendations?
What is the ‘What Is My Reading Personality?’ quiz?
Can I retake the quiz multiple times?
What measures does Bookscape take to ensure the quality of books?
What measures does Bookscape take to ensure the books are not damaged during delivery?