A new theory in instituting quality in logistics supply-chain and forwarding operations. Continuous Improvement with Gemba Kaizen gives companies a competitive edge. Freight Forwarding is an essential component to the logistic puzzle. Having a continuous improvement program provides organizations the power to instill consistency and reliability. Gemba Kaizen is the Japanese method used in the Toyota Production System a philosophy developed by Taiichi Ohno. The philosophy is based on lean product
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